Table of Content
General Rules
1.1 We encourage you to carefully review these General Terms and Conditions before engaging with our website, ninlaycasinoca.com (the "Website"). By navigating or utilising any portion of the Website, you signify your agreement to adhere to the full set of terms and conditions outlined below (collectively referred to as the "Terms"): These General Terms and Conditions; Our Privacy Notice; Our Cookie Notice; Specific conditions related to advertising campaigns, bonuses, and promotional offers; Rules governing individual games offered on the Website; Additional terms you may accept to access specific features or services on the Website.
1.2 Should there be any inconsistencies, the terms associated with advertising campaigns, bonuses, and promotions will override other sections of these Terms.
1.3 If you do not consent to these Terms, you must refrain from creating an account or using any services provided by the Website. Your continued interaction with the Website will be interpreted as acceptance of these Terms.
1.4 In this document, "we," "us," "our," or "Company" refers to the entity managing the Website, while "customer," "you," or "your" denotes the individual using the Website and agreeing to these Terms.
1.5 The English version of these Terms is the authoritative text. Any translations are offered solely for your convenience. In case of differences between the English text and a translated version, the English text governs. By agreeing to these Terms, you affirm that your proficiency in English is adequate to comprehend them fully.
1.6 Access to games on the Website is provided exclusively through a secure network employing encryption to safeguard sensitive information.
Regulatory Requirements and Limitations
2.1 You are permitted to use the Website's services only if you are of legal age in your jurisdiction and at least 18 years old. By accepting these Terms, you confirm compliance with these age restrictions. If you are under 18, you must exit the Website immediately.
2.2 The Company does not assure the legality of your use of the Website, particularly where gambling may be restricted, regulated, or unregulated in your region. It is your duty to understand and follow your local laws concerning online gambling and Website usage. You must confirm the legality of online gambling in your area before registering or accessing the Website. By using the Website, you assert that online gambling is permissible where you reside. Should gambling become restricted or illegal in your jurisdiction, you must promptly terminate your account and cease using the Website.
2.3 Individuals residing in the following countries (the "Excluded Jurisdictions") are prohibited from registering accounts or depositing funds: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including Crimea), United Kingdom, United States, Cote d'Ivoire, and Netherlands Antilles. We may amend this list at our discretion without prior notification, with updates posted on the Website. You are responsible for regularly reviewing the Terms to ensure you are not in an Excluded Jurisdiction. If you reside in one of these areas, you must not open or maintain an account and must close any existing account immediately.
2.4 Beyond the Excluded Jurisdictions, certain software providers on the Website restrict users from specific regions from betting or using their software, as outlined in the "Additional Territorial Restrictions" section. By accessing such software, you confirm you are not located in those restricted regions.
Your Account
3.1 To fully utilise the Website's features, you must establish a personal account.
3.2 Your account must be registered under your true legal name. Only one account is allowed per individual, household, address, phone number, email, and IP address. Additional accounts are deemed "Duplicate Accounts." Attempting to create a Duplicate Account, including through false information, is prohibited. If detected, we may close any or all of your accounts without compensation, void actions taken via Duplicate Accounts, cancel associated promotions or winnings, and permanently close the Duplicate Account.
3.3 You must safeguard your login details and not share them with others. You bear full responsibility for all activities and transactions conducted through your account. Any use of your account with the correct credentials is considered your own, and all resulting transactions are valid. We are not responsible for unauthorised access or losses stemming from such use.
3.4 Selling, transferring, or acquiring accounts from others is forbidden and constitutes a breach of these Terms. This prohibition extends to transferring any valuable assets, including account ownership, winnings, or deposits.
3.5 Using someone else's credentials to access the Website is not allowed.
3.6 You must keep your account information current and notify us promptly of any updates.
3.7 To close your account, email [email protected]. Closure is permitted only if your account has no balance or pending withdrawals; otherwise, any remaining funds will be forfeited.
3.8 For self-exclusion, contact [email protected]. You must inform us of any other accounts you hold with us and avoid opening new ones. We are not liable for losses or damages resulting from gambling activities.
3.9 We reserve the right to refuse account creation or terminate existing accounts without explanation or notice.
Your Warranties
4.1 By registering and using the Website, you guarantee that: You act solely for yourself; You are a responsible, law-abiding individual; You are not addicted to gambling and are not impaired by substances while using the Website; All registration information you provide is accurate and will be updated as needed; You accept the potential for financial loss; Your funds are legally obtained; You are not colluding with other users; Your payment methods are yours and not stolen or lost.
4.2 You assure us that you have not previously registered another account or accessed funds through another person's account.
4.3 You confirm that all details provided during registration are truthful and complete.
Verification of Age, Identity, and Other Checks
5.1 You must supply any requested information to manage your account, verify your identity, or trace the origin of your funds. This may include certified identification, proof of address, and payment method documentation.
5.2 We may employ additional methods at our discretion to confirm your age, identity, residence, or other details (KYC) before or after deposits or withdrawals.
5.3 Requested documents must be submitted within 30 days. We may suspend your account or withhold payments until verification is complete, closing it permanently if you fail to comply. Verification typically takes 10 days but may extend longer if necessary.
5.4 Third-party services may assist with verification, with your data handled per our Privacy Policy.
5.5 By accepting these Terms, you consent to further security checks, such as phone verification or facial recognition, to validate your identity.
Account Balance, Deposits, and Withdrawals
6.1 Financial transactions for your account are managed by the Company, a payment processor, or a designated third party.
6.2 Deposits and withdrawals utilise available payment options, with withdrawals typically processed via the deposit method. You must adhere to the rules of the chosen payment provider.
6.3 Your account balance is not insured or interest-bearing, unlike a bank account.
6.4 Depositing authorises us to deduct penalties or obligations from your balance as allowed by these Terms or law. You agree not to reverse deposits and to cover any related costs we incur.
6.5 We set minimum and maximum deposit limits at our discretion.
6.6 Refund Policy: Refunds are not typically provided but may be considered for exceptional issues like technical failures. No refunds are issued if the deposit or bonus has been wagered. Refund requests must be submitted within 24 hours of the transaction. Verification of identity and payment method may be required before processing. For card deposits, refunds may match the deposited amount. Bonuses and winnings are deducted before refund calculation.
6.7 Winnings can be withdrawn via a valid request, subject to our withdrawal policies.
6.8 You must wager your deposit at least once before withdrawal; failure to do so may result in voided winnings and fees.
6.9 We may cancel withdrawals if we suspect fraud or illegal activity.
6.10 While we aim to honour your preferred withdrawal method, we cannot guarantee it.
6.11 Withdrawal limits vary by VIP status, as detailed in the Terms.
6.12 Your VIP level reflects activity over the prior 90 days and may adjust based on deposit/withdrawal ratios and bonuses.
6.13 You may have up to three pending withdrawal requests simultaneously.
6.14 We may establish custom payment timelines and limits based on method, account status, or other factors.
6.15 Withdrawal requests are processed within three business days from submission or the last payout, between 6 AM and 5 PM GMT, Monday to Friday, assuming all conditions are met.
6.16 Withdrawals may be delayed for identity, balance, or compliance checks, and you agree to assist in any investigations.
6.17 Customer funds are held in segregated accounts, ensuring protection in case of insolvency.
6.18 Inactive accounts (unused for 180 days) may incur a 5 EUR monthly fee until the balance is depleted.
6.19 Software errors may lead to balance adjustments, with corrections made within 30 days.
6.20 Erroneous credits remain our property and will be reclaimed; withdrawn erroneous funds become your debt to us.
6.21 Fund transfers between users are prohibited, with potential account blocks and winnings forfeiture.
6.22 We may offset any debts you owe us against your account balance.
6.23 You are liable for all taxes and fees on winnings and must reimburse us for related costs imposed by authorities.
Bonuses and Promotions
7.1 We may provide bonuses, free spins, loyalty rewards, or other offers, some requiring a minimum deposit. Each has specific terms that supersede these General Terms if conflicting.
7.2 Bonuses are limited to one per person, household, phone, device, or IP address.
7.3 We may refuse bonuses or exclude users from promotions at our discretion, with final say on disputes.
7.4 Excluded Jurisdiction residents cannot join promotions.
7.5 Promotions are unavailable to residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.
7.6 Bonuses carry wagering requirements (e.g., a 5x multiplier on the bonus or winnings), detailed in the Terms.
7.7 Game contributions to wagering vary, as specified in the Terms.
7.8 Certain games are excluded or contribute less to wagering.
7.9 Real money is wagered before bonus funds.
7.10 Wagering must be completed within 10 days for casino bonuses and 30 days for sports bonuses.
7.11 Early withdrawal attempts void bonuses and winnings.
7.12 Fulfilled wagering transfers bonus funds to your real balance.
7.13 No-deposit free spins cap winnings at 80 EUR with a 40x wagering requirement.
7.14 No-deposit bonuses have a 40x wagering requirement and a 5x bonus withdrawal limit.
7.15 Withdrawals undergo audits and verification.
7.16 Bonuses are for recreational use; misuse may void them.
7.17 Promotion abuse (e.g., low-risk betting or exploiting glitches) is banned and may nullify bonuses.
Placing Bets and Gambling
8.1 You must verify bet details before submission.
8.2 Bets are final once placed, though we may reject or cancel them at our discretion.
8.3 Game outcomes rely on a Random Number Generator, and you accept these results. Server records prevail in disputes.
8.4 We are not responsible for gambling-related losses.
8.5 Our decisions on bet or winnings disputes are binding.
Fraud, Illegal, and Improper Use
9.1 The Website is for personal enjoyment only. Prohibited actions include: Commercial use or acting for others; Fraud, such as using stolen payment methods; Cheating or exploiting glitches; Collusion with others; Unfair betting tactics; Illegal activities like money laundering; Harassing staff or users; Attempting to disrupt or hack the Website; Copying or modifying software.
9.2 You must not damage the Website or its reputation.
9.3 We may audit your activity; suspected abuse may lead to revoked promotions or account closure.
9.4 Suspected fraud or breaches may result in account suspension, voided winnings, and reporting to authorities.
9.5 We may inform relevant entities of suspected illegal conduct, and you agree to cooperate with inquiries.
Limitations of Liability
10.1 You use the Website's software at your own risk; we are not liable for your usage.
10.2 We bear no responsibility for losses, including data, income, or reputational harm.
10.3 We are not accountable for errors, fraud, account decisions, delays, unauthorised access, technical issues, or breaches of these Terms.
Changes to the Website
11.1 We may revise these Terms at any time.
11.2 Updates take effect on the specified date, and you must check for changes regularly.
11.3 Continued use post-changes implies acceptance; otherwise, discontinue use.
Notices
12.1 You consent to electronic communication via email or Website messages. You must provide accurate contact details, and notices are deemed received within five business days. For inquiries, contact [email protected]
Complaints Resolution Procedure
13.1 Reach out to customer service at [email protected].
13.2 Complaints are initially managed by customer service and may escalate. You will be updated on progress.
13.3 A "dispute" involves a gambling transaction outcome unresolved initially.
13.4 If dissatisfied with the first response, submit a detailed complaint to [email protected] with your account details and issue summary.
13.5 We aim to reply within 10 days, though complex cases may take longer.
13.6 If unresolved, you may pursue external dispute resolution.
13.7 You agree to deal solely with the Company, not third parties, regarding claims.
Applicable Law and Jurisdiction
14.1 Disputes are governed by applicable law.
Additional Territorial Restrictions
15.1 Some games may be unavailable in certain regions due to provider restrictions.
15.2 NetEnt games have specific jurisdictional exclusions listed in the Terms.
15.3 Additional game-specific restrictions apply based on location.
Sports Betting Rules
16.1 Detailed sports betting rules are provided in the Terms.
16.2 Minimum bet is 1 EUR; maximums vary by sport and region.
16.3 We may refuse or void bets at our discretion.
16.4 Bets are final once confirmed.
16.5 Related-outcome parlays are not accepted.
16.6 Late bets may be voided.
16.7 Bets are valid until the event's start time.
16.8 Settlements use American odds.
16.9 Multiple bets on one event are restricted unless using Betbuilder.
16.10 Cancelled events void bets.
16.11 We are not liable for odds errors.
16.12 Live betting data accuracy is your responsibility.
16.13 Winnings are credited post-official result.
16.14 Minimum event durations apply for bet validity.
16.15 Exceptional cases (e.g., postponements) may void bets.
16.16 Dead heat rules apply to joint winners.
16.17 Official sources determine settlements.
16.18 Errors may lead to re-settlements.
16.19 Bets on non-participants may be voided.
16.20 Unoffered selections do not affect standing bets.
16.21 Scoring displays are for reference only.
16.22 Cash Out enables early bet settlement.
16.23 Betbuilder allows custom multi-outcome bets.
Betting Rules for Specific Sports
17.1 Football: Regular time bets unless specified; stats from official sources.
17.2 Basketball: Includes overtime unless noted; player bets require participation.
17.3 Baseball: Includes extra innings; pitcher changes irrelevant.
17.4 American Football: Overtime included; specific quarter markets apply.
17.5 Bandy: Regular time only; must start on schedule.
17.6 Ice Hockey: Full-time stats include overtime/shootouts.
17.7 Tennis: Full match bets; retirements affect outcomes.
17.8 Formula-1: Race outcomes include fastest lap, safety car.
17.9 Handball: Regular time; technical fouls impact markets.
17.10 Poker: Head-to-head requires participation.
(Additional sports rules follow a similar structure, detailed in the Terms.)
Annex 1. Shop
Players may redeem Coins for bonuses, spins, or freebets under specific terms. Coins are earned via wagering, deposits, or tournament rankings.
Annex 2. Bonus Crab
Eligible players get one daily Claw Machine try with a minimum deposit. Prizes include cash, bonuses, or spins with defined conditions. General Terms apply.