Privacy Notice

What Personal Data Do We Collect?

We collect personal information in several ways:

Data You Provide Directly

Registration Details: When signing up for an account, we collect your email, birth date, country, phone number, gender, full name, social security number, zip code, and username. Your IP address and location are also captured automatically upon registration.

Due Diligence Information: To fulfil legal duties such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we gather your ID number, proof of address, social security number, source of funds, bank ID, and financial records.

Financial Details: For transactions like deposits and withdrawals, we collect your bank ID, CPR or CPF number, IBAN, and payment information, which may also support KYC and AML compliance.

Data Collected Automatically

Device Data: We obtain details about your device, including IP address, operating system, and unique identifiers.

Usage Data: We track your activities on our services, such as pages visited, clicks, searches, and social media interactions, using cookies and similar tools.

Location Data: Your general location may be inferred from your engagement with our services.

Data From Other Sources

We may acquire your information from public records, third-party databases, and inferences drawn from your behaviour. This aids in tailoring our services and meeting legal obligations.

Why Do We Collect Your Data?

We process your personal data to:

Deliver our services and address your inquiries. Enhance our offerings through testing, analysis, and development. Prevent fraud, harmful actions, and illegal conduct. Send marketing messages and customize offers. Handle disputes and meet regulatory requirements. Maintain service security and functionality.

Lawful Basis for Processing

We process your data under these legal grounds:

Contract Fulfillment: To manage your account and meet our obligations to you. Legal Compliance: To adhere to obligations like age verification, location checks, and AML regulations. Legitimate Interests: To protect our operations, such as through security measures, analytics, and fraud prevention. Consent: For optional uses like marketing communications and personalised promotions.

How We Share Your Personal Data

We may disclose your data to:

Internal teams, affiliates, and subsidiaries. Payment processors and banks for transactions. Service providers supporting operations, like customer service and tech support. Marketing collaborators and fraud prevention entities. Authorities or third parties during legal or corporate events, such as mergers.

Data Retention

We keep your data while your account remains active and as long as legally required. Post-account closure, we retain it only for legal or operational needs before deleting or anonymising it.

Your Rights

You can:

Access and review your data. Update or correct inaccuracies. Request deletion or restrict processing when appropriate. Transfer your data to another party. Object to processing or withdraw consent. File a complaint with a supervisory authority.

Contact [email protected] or [email protected]. to exercise these rights.

Cookies and Tracking

We use cookies and similar technologies to improve your experience. Consent is sought for non-essential cookies. See our Cookie Notice for more details.

Data Security

We employ robust safeguards to protect your data, though no online system is fully secure. We continually refine our security practices.

International Transfers

Your data may be processed outside the EU/EEA with protections like adequacy decisions or contractual clauses in place.

Changes in Ownership

If our company is sold or restructured, your data may be transferred but will remain subject to this notice unless you agree otherwise.

Contact Us

For questions, email [email protected] or [email protected].

Updates to This Notice

We may revise this notice periodically. Check back for updates, effective from the posting date.